• Sr Service Desk Technician

    Category Information Technology
    Job ID 2018-1771
    Job Locations
    US-TX-Dallas
    Employee Type
    Regular Full-Time
  • Overview

    Corgan’s Service Desk is a key component of its IT operation. The Service Desk is responsible for keeping each of our highly talented and skilled professionals operational and properly trained in appropriate use of our systems. Service Desk Technicians act as ambassadors to the firm on behalf of the IT team. These helpful technicians deliver advanced support for IT requests, excel in customer service and provide mentorship to the IT team on support issues. The individual in this role must be able to represent Corgan’s culture, philosophy and brand professionally and enthusiastically. The successful candidate will be responsible for developing strong internal customer relationships and enhance day-to-day operations by being a conscientious, dependable, organized and detail-oriented team player.

    Responsibilities

    • Provide technical support to internal customers by responding to Service Desk tickets, phone calls, and email inquiries regarding IT issues and/or requests for support
    • Analyze, troubleshoot and resolve system hardware, software and networking issues
    • Assist in development and delivery of customer service training for IT team
    • Research, troubleshoot and resolve end-user technical problems
    • Track and monitor requests to ensure timely resolution of issues
    • Provide follow-up communication and status progress to internal customers
    • Install, modify, and repair computer hardware and software
    • Escalate technical support issues that cannot be addressed by the Service Desk to appropriate resources
    • Log all phone calls and in person requests in the Service Desk system for appropriate tracking
    • System setup for employee status changes and new hires
    • Maintain and monitor department assets to ensure accurate inventory records
    • Troubleshoot scanners, printers, phones, and other non-computer technology devices
    • Provide supplemental support to other IT team members to meet overall objectives
    • Assist in development of new or improved processes and procedures for the Service Desk
    • Document processes, procedures, repairs and changes to ensure current and usable knowledge transfer
    • Perform additional related duties as assigned

    Qualifications

    • 5 years of technical support experience
    • Bachelor’s degree or combination of college degree and equivalent experience, architectural background preferred
    • Strong knowledge of Windows Operating Systems
    • Strong knowledge of MS Office suite of products
    • Troubleshooting experience with Design Applications including Autodesk Revit
    • Intermediate knowledge of Windows networking
    • Advanced experience supporting end users
    • Demonstrated ability to communicate effectively both verbally and in writing
    • Ability to manage multiple concurrent customer issues and tasks
    • Strong organizational and time management skills and attention to detail
    • Outstanding Customer Service skills and resourcefulness
    • Flexible and willing to adapt to changing priorities and needs

    Corgan believes in partnering for success, building on our legacy for the future, and providing an excellent product. Corgan’s project sectors include aviation, critical facilities, commercial, education, interiors, and healthcare. Our 92% repeat client business record is a testament to our ability to serve clients in a competent, ethical, and professional manner. Corgan offers a competitive compensation and benefit package.  In addition to our excellent environment, philanthropic culture and numerous awards, we offer the ability to work with the highest level of technical equipment and programs.
     
    *Only applications received through our website will be considered.* EOE/M/F/Disability/Vet

     

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